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International Account Manager (Makes Deals Around the World)

3rd January 2019

Location:                      Ella’s Barns, Rotherfield Greys, near Henley-on-Thames 

Reports to:                   Runs International Deals (International Sales Controller) 

Contract:                      Full time, Permanent


Purpose of role:

  • Inspire, excite + motivate existing + potentially new International customers, so that they live our values, understand our brand + are set-up to deliver growth year on year
  • Contribute to achieving our growth aspirations by delivering revenue + profit targets from effectively managing key International markets
  • Listen to our customers + build your understanding of key International market places, in order to educate the Ella’s business + shape our business strategies to maximise market potential

Role activities / responsibilities:

In the Barns:

  • Know your customers + the markets they operate in – be identified as the customer expert that your colleagues go to for information + with questions
  • Manage budgets effectively, keeping customer P+L’s on track, communicating performance accurately + ultimately achieving commercial targets
  • Maintain focus on owning + delivering your customers’ numbers and forecast accuracy
  • Alongside the broader International team, educate Ella’s Kitchen about the markets we sell in + influence what we do, in order to maximise our market potential
  • Play a pivotal role in the workstreams, identity + morale of both the wider International team + the Deals team
  • Present concise commercial recommendations to the business on market opportunities to pursue
  • Represent the International team in key internal cross functional forums

With Our Customers:

  • Negotiate + agree sales + investment budgets by customer, by market, that deliver against our internal commercial targets + is sustainable for future years
  • Build + agree amazing annual commercial plans that motivate our customers, excite our consumers + delivers to maximise market opportunities
  • Work closely with our International customers to live + breathe the Ella’s Kitchen brand + values in their market
  • Develop relationships with key retailers where relevant + appropriate, either directly or through supporting our distributors
  • Make sure we’re the brand that challenges customers, but isn’t the painful one to deal with – listen, communicate + respond to challenges in a timely fashion
  • Implement our International strategy with your customers in a motivating + relevant fashion


  • Be credible internally, with our customers + with the wider Ella’s team
  • Know your stuff – internal process, numbers, the customer + the market
  • Be able to take a step back + look at things differently
  • If there’s emotion involved, great, but be able to take it out of situations to make sure we’re making the right decisions
  • Share best practice with your fellow Dealers + wider business
  • Be a vital team member – don’t sit back, get involved + share all the great stuff you know to help us all improve + grow
  • Provide regular updates at the weekly ‘shindig’ team meeting
  • Take part in any other Ella’s meetings to engage stakeholders + communicate your plans
  • Never be afraid to ask for help or want to learn how to do something differently
  • Live our values both internally + externally


In this role, you will need to travel around the world to meet our customers – estimated 20-30 days p/year


You will need to:

  • Embrace, embody + exude all that is special + unique about Ella’s Kitchen
  • Have solid experience gained in a commercial, customer-facing role, preferably from an International FMCG background
  • Have a good operational knowledge of areas like logistics
  • Have had some exposure to international operations
  • Have awesome relationship building skills
  • Have excellent commercial + numeracy skills
  • Have an analytical mindset: be able to assess risks/opportunities, make recommendations + to say no if + when it’s needed
  • Be a brilliant communicator & networker
  • Be a leader + driver of success in your area
  • Be an active thinker, able to make the time to think about what we’re doing
  • Be proactive + autonomous, especially when you’re travelling
  • Be able to thrive in an entrepreneurial, fast paced environment
  • Influence others through your flexible style
  • Ability to “never never give up” + find solutions to challenges
  • Be a strong project manager + have the tenacity to see projects through to the end
  • Have a great grasp of MS Office (Excel in particular)
  • Demonstrate your ability to live + breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We think differently, We’re Good to Each other
  • Be passionate for the brand + what Ella’s stands for – improving children’s lives through healthy relationships with food.


And What You’ll Get In Return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, a yummy breakfast every morning, pamper days, Give It A Go days… to name but a few!
  • A really awesome place to come to work every day… our beautiful Barns in the Oxfordshire countryside


Want to apply?

Please go to the Ella’s Kitchen ‘Jobs’ page here to complete our application form. You’ll be asked to upload your CV + a short note all about why Ella’s Kitchen, and this role, is the perfect next step for you. We will be reviewing applications as we receive them so we recommend submitting your application as soon as possible! Good luck!

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