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Hello! I am Catherine, Head of Keeping People Happy (HR Director)

At Ella’s Kitchen we care about each other, we care about the world we live in and we care about making the absolute best food for tiny tummies.

We believe that if we’re all aligned towards a clear direction, grounded in the stuff we’re passionate about, then our team will thrive; free to deliver amazing results and feel rewarded doing it.

Cathrine

At Ella’s Kitchen, we’re guided by our values. They set the tone of our culture and we look out for newbies who will be a natural fit to our values and complement and contribute to our business.

We believe to achieve strong business growth, we need to nurture our people, because happy people do the best work. So we invest in our people to be the best they can be and encourage a culture of leadership so that everyone feels valued and empowered.

We are always keen to meet brilliant people who believe in our mission and want to live and breathe our values.

Catherine
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explore our current vacancies

Full time

Contract Manufacturing Buyer (Makes it Run like Clockwork)

Purpose:

As part of the Clockwork (Operations) team you will be instrumental in delivering the Clockwork strategy by setting up and managing the commercial relationships with our partners and working with our internal Ella’s teams. You will ensure we have right relationship; productions plans and agreements for the right stock to be in the right place at the right time and work on reducing costs whilst maximising availability, efficiency and profitability.

Role activities / responsibilities:

  • Establish relationships with new co-manufacturers to extend our product portfolio.
  • Develop strong working relationships with contract manufacturers and influence them to ensure that we get the best outcome for Ella’s whilst still living our values.
  • Ensure we have the right agreements in place to align Ella’s production requirements with manufacturing capacity and availability of raw materials and to ensure we are holding the right amount of stock.
  • Agree co-manufacturing terms and conditions using our Special terms, Heads of Terms and Ways of Working agreements. This will include agreeing pricing, MOQs, volumes and overcoming any production hurdles by thinking differently with the partners.
  • Manage production requirements, and confirm forecast and production orders to Ella’s manufacturers, to ensure we are holding the right amount of stock. This includes aligning Ella’s production requirements with manufacturing capacity, availability of raw materials, and retailer demand fluctuations.
  • Complete the operational responsibilities for project teams in charge of delivering the new products.
  • Track and report on manufacturer KPIs and find ways to drive improvement collaboratively.
  • Day to day problem solving.
  • Work collaboratively across Ella’s functional business teams to ensure clarity, accuracy and consistency of information flow in and out of your area of responsibility.
  • Live the Ella's values and engage our supply chain partners in the brand.

You will need:

  • Experience of buying contract manufacturing capacity, ideally in an FMCG/food environment.
  • Production planning or stock replenishment experience ideally gained within an FMCG/food environment.
  • Proven track record of success in similar roles.
  • Strong relationship building and negotiation skills.
  • Passion and determination to succeed with excellent interpersonal and collaboration skills.
  • Ability and willingness to communicate at all levels and provide support in a range of activities and tasks.
  • Real strength in using MS Excel, with top-notch numeracy skills and attention to detail.
  • Ability to work well under pressure with a positive ‘can-do’ attitude.
  • Aptitude and drive for problem solving, and ability to think differently when finding solutions.
  • Excellent organisational and time management skills including the ability to prioritise.
  • European languages would be an advantage.
  • Demonstrable ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We Think Differently, We’re Good to Each Other.

And what you’ll get in return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work every day… our beautiful Barns in the Oxfordshire countryside
Full time

Logistics Coordinator (Helps Make it Run Like Clockwork)

Purpose of role

Supporting the Clockwork (Operations) team to deliver their strategy by delivering our products to the right place, at the right time in the right quantity and help support our numerous business functions in the management and co-ordination of varied projects to support Ella’s growth + development.

Role activities / responsibilities

  • UK order management – Receiving and processing our daily orders using SAP. Demand sensing orders and ensuring orders meet our commercial agreements. Ensuring correct orders are raised by our warehouses and stock is despatched. Monitor out of stocks and proactively communicate with customers, whilst building strong relationships with our retailer partners.
  • International order management – Ensuring orders are raised in accordance with commercial agreements. Managing orders to provide the most efficient despatch solutions and providing required export documentation. Work closely with the International sales team to continually drive process improvement.
  • Logistics Partners – develop a collaborative working relationship with our logistics partners to ensure they are operating to the required standards through close monitoring of KPI data. Support the Logistics Manager in continuous improvement plans.
  • Sales team - work closely with the Deals (Sales) team to ensure we are aligned on demand and stock positions highlighting abnormal demand. Provide weekly service level updates for customers.
  • Claims management – work closely with our logistics partners and the Sums (Finance) team to investigate and resolve delivery related invoicing claims received from our customers.
  • Support the development and launch of new products by representing the logistics team on projects
  • Operations Support – offering adhoc support within the Clockwork (Operations) team to ensure we deliver the teams objectives

NB There might be a little bit of travel in this role, every now and again, up north to our warehousing partner.

You will need:

  • Experience of working in logistics and order processing within an FMCG environment with a real passion for operations and willingness to throw yourself into a varied and busy role
  • Strong attention to detail with excellent organisational skills
  • Sound IT skills including experience of an order processing system such as SAP and strong MS office skills e.g. Excel (pivot tables + lookups)
  • Ability to work well under pressure and prioritise within daily timescales
  • Ability to build strong relationships to get things done and resolve issues across the business and with suppliers and customers
  • Excellent interpersonal, communication and collaboration skills
  • Passion and determination to succeed
  • Knowledge and/or experience of production planning would be useful
  • Demonstrable ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We Think Differently, We’re Good to Each Other

And What You’ll Get in Return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work… our beautiful Barns in the Oxfordshire countryside
Part time

Customer Care Advisor (Helps Keep Families Happy) - par time role to start in December!

Purpose of role:

Manage the day to day needs of Ella’s Kitchen Customer Care in Europe and help deliver the Keeping Families Happy strategy.

This role is part time, 25 hours per week between 11am-4pm Monday to Friday and monitoring our social media channels out of hours on rota basis

Role activities / responsibilities:

  • Assist in answering responding to all enquiries and complaints that are directed through to customer care.
  • Manage and respond to all customer care contact via all social media channels.
  • Ensure all contacts are logged and updated on our database.
  • On a rota basis support the team to manage all out of hours contacts during evenings and weekends from home.
  • Work collaboratively within the customer care team to ensure a seamless service.
  • Liaise with the technical team on a day to day basis to ensure that customer care can deliver an exceptional and informative service to our consumers.
  • Work closely with our Friends (Marketing) Team on consumer related communications.
  • Send out monthly questionnaire to consumers who have been in touch and co-ordinate feedback.
  • Liaise with other Ella’s teams to seek answers to queries when needed.
  • Work towards set KPIs to ensure that we are consistently achieving high standards of service and engagement.
  • Support the customer care manager with reporting on customer care activity and the performance of the team.
  • Working with the rest of the customer care team to share knowledge and inspire our communication to the rest of the Ella’s family.
  • Involvement in wider team projects as required

You will need:

  • Experience in a customer facing role
  • A real passion for customer care and wanting to help our consumers
  • Fantastic ability to communicate both written and verbal
  • Ability to keep calm under pressure
  • Good keyboard skills and be able to capture data accurately
  • Knowledge of and ability to navigate social media channels including Facebook, Twitter and Instagram
  • Excellent attention to detail and organisation skills
  • Ability to prioritise workload
  • Able to think creatively as well as differently
  • Experience of building relationships
  • Ability to be flexible and work to a shift pattern covering evenings and weekends
  • Demonstrate the ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We think differently, We’re Good to Each other

And What You’ll Get In Return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work every day… our beautiful Barns in the Oxfordshire countryside
Full time

National Account Executive (Helps Make UK Deals)

Purpose of role:

  • Support, inspire, excite and motivate your customers and fellow Dealers, knowing and demonstrating what it takes to help us be best in class
  • Build strong relationships within our team, influence and challenge us to make the right decisions and help support us landing our ambitious growth plans
  • Gain a real understanding of your customers strategies & goals and align them to our plans
  • Create imaginative, ambitious and commercially sensible plans for your customers
  • Provide wider support when needed across the deals team to ensure we hit the basics with our customers and internally.

Role Activities / Responsibilities:

1. Customer Management & Sales Delivery (60%)

  • Help us to deliver our UK Net Sales targets in line with our budgets
  • Bring to life our commercial and brand plans in your customers
  • Ensure our trade spend is managed effectively in your customers, ensuring we spend it on the right activity that achieves against our objectives
  • Build great relationships with our customers through a clear contact strategy so that we are the brand that challenges our customers, but isn’t the painful one to deal with – ask questions, listen, understand and communicate effectively internally and externally in line with our values
  • Support our Dealers with helping us track to the plans we have in place
  • Forecast your customers’ needs ensuring we have great forecast accuracy

2. Sales Fundamentals / Reporting & Tracking (30%)

  • Work with our category and marketing teams to deliver timely category management/insight to help deliver targets and help stand us apart from the rest of our competition
  • Help us to accurately reporting sales data (weekly sales number, forecasting, trade spend, promotional performance) and challenge us if you think we can improve and change what we do
  • Manage and contribute to a broad range of cross functional projects including new product developments and reviewing how we are performing in the market
  • You are the eyes and ears of your customers. You stay up to date with what is going on in store with frequent store visits and news updates and report your findings back to the team.

3. Joint Business Plan’s (10% time)

  • Help us to build amazing JBP’s that motivate our customers and deliver against the targets we set ourselves as a business
  • Take the time to think about which elements of a JBP need to be dialled up or down to achieve results, thinking not just about the next year, but also how these plans could impact us in the future and across the rest of our business
  • Support us with building bottom up plans at a SKU level to ensure we’re making the right choices not only commercially but for our families who buy Ella’s products
  • Ensure plans are delivered in a timely fashion; allowing time for internal alignment/sign off whilst hitting retailer timelines

You will need to:

  • Have experience managing customers, delivering commercial plans and results
  • Be passionate for the brand and what Ella’s stands for – improving children’s lives through healthy relationships with food and using business as a force for good.
  • Demonstrate your ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We think differently, We’re Good to Each other.
  • Have a willingness to learn and be challenged to think differently
  • Embrace, embody and exude all that is special and unique about Ella’s Kitchen
  • Have excellent commercial & numeracy skills
  • Have awesome relationship building skills and top notch questioning skills
  • Be a brilliant communicator & networker
  • Be a proactive thinker and able to make the time to think about what we’re doing
  • Be able to thrive in an entrepreneurial and exciting environment
  • Influence others through your flexible style
  • Have a results focussed mind-set with the ability to “never never give up” and find solutions to challenges
  • Have a great grasp of MS Office (Excel in particular)

And What You’ll Get In Return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work… our beautiful Barns in the Oxfordshire countryside
Full time

Junior National Account Executive (Helps Make UK Deals)

Purpose of role:

  • Support, inspire, excite and motivate your customers and fellow Dealers, knowing and demonstrating what it takes to help us be best in class.
  • Build strong relationships within our team, influence and challenge us to make the right decisions and help support us landing our ambitious growth plans.
  • Gain a real understanding of your customers strategies & goals and align them to our plans.
  • Support the Dealers to create and execute imaginative, ambitious and commercially sensible plans for our customers.
  • Provide wider support when needed across the deals team to ensure we hit the basics internally and with our customers.

Role Activities / Responsibilities:

Customer Management Support and Sales support.

  • Work closely with our National Account managers to help deliver our UK Net Sales targets in line with our budgets.
  • Work closely and collaboratively with the Customer Order Manager in Clockwork (Operations) Team.
  • Bring to life our commercial and brand plans by ensuring all customer admin is completed accurately and on time.
  • Build great relationships with our customers, ask questions, listen, understand, and communicate effectively internally and externally in line with our values.
  • Help us to accurately report what is happening in the market. This will include; tracking our EPOS weekly sales numbers, Ella’s sales, individual account trade spend and tracking promotional performance.
  • You will help the Dealers forecast our customers’ needs to ensure we have great forecast plans for our planners to work to.
  • Help us to build amazing JBP’s that motivate our customers and deliver against the targets we set ourselves as a business.
  • Support us with building bottom-up plans at a SKU level to ensure we’re making the right choices not only commercially but for our families who buy Ella’s products.
  • Contribute to a broad range of cross functional teams.
  • Communicate with confidence delivering information and feedback on your customer to a number of internal stakeholders.

You will need to:

  • Be passionate for the brand and what Ella’s stands for – improving children’s lives through healthy relationships with food and using business as a force for good.
  • Demonstrate your ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We think differently, We’re Good to Each other.
  • Have a willingness to learn and be challenged to think differently.
  • Embrace, embody and exude all that is special and unique about Ella’s Kitchen.
  • Have excellent commercial & numeracy skills.
  • Have awesome relationship building skills and top notch questioning skills.
  • Be a brilliant communicator and networker.
  • Be a proactive thinker and able to make the time to think about what we’re doing.
  • Be able to thrive in an entrepreneurial, exciting environment.
  • Influence others through your flexible style.
  • Have a results focussed mind-set with the ability to “never never give up” and find solutions to challenges.
  • Have a great grasp of MS Office (Excel in particular).

And What You’ll Get In Return:

  • Bucket loads of training and development, supporting your career pathway.
  • Competitive salary.
  • Discretionary bonus scheme.
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work… our beautiful Barns in the Oxfordshire countryside
Full time

Interim Technical Assistant (Babysitting Helps Make Great Stuff Safe)

Contract:

Full time, 40 hours (Monday to Friday)

This is a temporary role for 12 months with the possibility of being made permanent

Role activities / responsibilities:

1. Customer complaints

  • Manage completion of customer complaint investigations
  • Analysis of customer complaint data (including weekly and monthly reporting)

2. Systems and specifications

  • Recipe system input (RM’s and finished products)
  • Specification completion and managing specification requests (raw material, finished product and retailer specifications)
  • QAS documentation – support completion and maintain

3. Raw material standards

  • Documentation and communication for raw material concessions
  • Documentation, communication and management of raw material change controls

4. Finished product standards

  • Completion of traceability testing programme
  • Brexit documentation support as required

5. Artwork

  • Collation of technical and marketing information required for generation of artwork

You will need:

  • A degree in Food Science / Technology or Biology
  • Brilliant knowledge and capability with using MS Excel, PowerPoint and Word
  • Strong attention to detail and organisation skills
  • Self-motivated
  • Demonstrable ability to live and breathe our values: We Want to Win, We’re Business Minded, We’re Childlike, We Think Differently, We’re Good to Each other

And what you’ll get in return:

  • Bucket loads of training and development, supporting your career pathway
  • Competitive salary
  • Discretionary bonus scheme
  • A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, high street discounts, amazing wellbeing events, Give It A Go days… to name but a few!
  • A really awesome place to come to work every day… our beautiful Barns in the Oxfordshire countryside
Say Hello

speculative applications

The role

We're always looking for passionate, creative and innovative people to come and work with us at Ella's Kitchen.

If we aren't currently advertising for a role that's right for you, you can submit a speculative application and we'll hold your details in our Talent Pool for 3 months. If we've got any roles that we think might be of interest to you, we'll be in touch!

our box of treats

Our team are super-special and in return for all the hard work they do everyday, everyone gets a ‘Box of Treats’ to help make every day that little bit brighter and easier! Goodies to look forward to when you join Ella's Kitchen:

25 days holiday plus bank holidays

25 days holiday plus bank holidays

Healthcare

health cash plan

Free Ellas products for family friends

free Ella's products for family + friends

Weekly Bootcamp Yoga

weekly bootcamp + yoga

Annual Wellbeing Calendar

annual wellbeing calendar

Much Much More

and much, much more...

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working at Ella's

We know that happy, healthy people do the best work so we work reeeally hard to be a tip-top employer focussing on understanding the whole person.

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meet our team

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