Delivery + returns
Christmas 2023 Delivery
To guarantee delivery before Christmas, we recommend you place your orders by the following dates to avoid disappointment.
- Friday 15th December by 4pm for Standard delivery
- Tuesday 19th December by 4pm for Next day UK delivery
UK Delivery (excludes Northern Ireland, Scottish Highlands + Offshore and Channel Isles)
- Free UK delivery when you spend over £40
- Standard UK delivery (3-5 working days): £3.99*
- Next day UK delivery: £6.99*
* Excluding Bank Holidays
To qualify for next day delivery, orders must be placed before 4pm. Orders are delivered Monday – Friday only, excluding Bank Holidays. Unfortunately we cannot deliver your orders on the weekend.
Any orders placed before 4pm on Friday will be delivered on Monday, excluding Bank Holidays. Any orders placed after 4pm on Friday will be delivered on Tuesday (or Wednesday if Bank Holiday weekend).
Northern Ireland, Scottish Highlands + Offshore, Channel Isles and Isle of Man Delivery
- Standard delivery (2-5 working days): £5.99*
*Excluding Bank Holidays
PLEASE NOTE: we can only offer standard delivery £5.99 (2-5 working days) to the following places + postcodes:
- Northern Ireland (BT)
- Scottish Highlands + Offshore (AB33-38, AB41, AB46-51, FK19-21, HS1-9, IV1-20, IV21-24, IV25, IV26-28, IV30-37, IV40, IV41-51, IV52-54, IV55-56, IV63, KA27-28, KW1-14, KW15-17, PA20, PA21-34, PA35-36, PA37-39, PA40, PA41-49, PA60-78, PH15-26, PH30, PH31, PH32, PH33-41, PH42-44, PH49, PH50, ZE1-3)
- Channel Isles (IM, PO30-41, JE, GY)
All deliveries are made weekdays Monday to Friday only.
We do not ship to the Republic of Ireland or to any other countries or areas outside of those stated above.
If you change your mind:
You can cancel your order and get a refund if you get in touch before it is shipped.
If your items have already shipped we’re happy to refund the cost of unwanted products. You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you.
To arrange for your order to be returned, please contact the shop team at firstname.lastname@example.org.
If something isn’t right:
If what we’ve sent you is wrong, please contact the shop team at email@example.com + we can help sort this for you!
Our lovely customer care team are here to help. Get in touch via our contact form or call us on:
0330 016 5221
(Monday – Friday: 10am – 4pm, excluding Bank Holidays)
Check out our FAQs for our most asked questions!