Delivery + returns

Christmas 2024 Delivery

• To guarantee delivery by Christmas Day, please place your order by 4pm on Wednesday 18th December if using Standard Delivery and by 4pm on 23rd December if using Next Day delivery service
• Unfortunately we will be unable to offer Next Day delivery during the festive period. Next Day delivery will be unavailable from 24th December 2024 to the 1st January 2025.

Normal service and deliveries will resume from Thursday 2nd January 2025.

UK Delivery (excludes Northern Ireland, Scottish Highlands + Offshore and Channel Isles)

• Free UK delivery when you spend over £40
• Standard UK delivery (3-5 working days): £3.99*
• Next day UK delivery: £6.99*

* Excluding Bank Holidays

To qualify for next day delivery, orders must be placed before 4pm. Orders are delivered Monday – Friday only, excluding Bank Holidays. Unfortunately we cannot deliver your orders on the weekend.

Any orders placed before 4pm on Friday will be delivered on Monday, excluding Bank Holidays. Any orders placed after 4pm on Friday will be delivered on Tuesday (or Wednesday if Bank Holiday weekend).

Northern Ireland, Scottish Highlands + Offshore, Channel Isles and Isle of Man Delivery

• Standard delivery (2-5 working days): £5.99*

*Excluding Bank Holidays

PLEASE NOTE: we can only offer standard delivery £5.99 (2-5 working days) to the following places + postcodes:

• Northern Ireland (BT)
• Scottish Highlands + Offshore (AB33-38, AB41, AB46-51, FK19-21, HS1-9, IM, IV1-20, IV21-24, IV25, IV26-28, IV30-37, IV40, IV41-51, IV52-54, IV55-56, IV63, KA27-28, KW1-14, KW15-17, PA20, PA21-34, PA35-36, PA37-39, PA40, PA41-49, PA60-78, PH15-26, PH30, PH31, PH32, PH33-41, PH42-44, PH49, PH50, PO30-41, ZE1-3)
• Channel Isles (JE, GY)

All deliveries are made weekdays Monday to Friday only.

We do not ship to the Republic of Ireland or to any other countries or areas outside of those stated above.

If you change your mind:

You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped we’re happy to refund the cost of unwanted products. You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you.

To arrange for your order to be returned, please contact the shop team at shop@ellaskitchen.co.uk.

If something isn’t right:

If what we’ve sent you is wrong, please contact the shop team at shop@ellaskitchen.co.uk + we can help sort this for you!