FAQS

Shopping

where can I buy Ella’s outside of the UK?

You can find us in the Netherlands, Norway, Sweden, Finland, Denmark, Belgium, UAE, Iceland, Switzerland, Malta, Estonia, Hong Kong, China + many more countries around the world!

Shopping

how much is delivery on Ella's Shop?

UK Delivery (excludes Northern Ireland, Scottish Highlands + Offshore and Channel Isles)

  • Free delivery when you spend over £40
  • Standard UK delivery (3-5 working days): £3.99
  • Next day UK delivery: £6.99

To qualify for next day delivery, orders must be placed before 2pm. Orders are delivered Monday – Friday only. Unfortunately we cannot deliver your orders on the weekend.

Any orders placed before 2pm on Friday will be delivered on Monday. Any orders placed after 2pm on Friday they will be delivered on Tuesday.

Northern Ireland, Scottish Highlands + Offshore, Channel Isles and Isle of Man Delivery

Standard delivery (2-5 working days): £5.99

PLEASE NOTE: we can only offer standard delivery £5.99 (2-5 working days) to the following places + postcodes:

Northern Ireland (BT)Scottish Highlands + Offshore (AB41+, FK19-21, IV,PA,PH,ZE) and Channel Isles (IM, PO30-41, JE)

All deliveries are made weekdays Monday to Friday only.

We do not ship to other countries or areas outside of those stated above.

If you change your mind:

You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped we’re happy to refund the cost of unwanted products. You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you.

To arrange for your order to be returned, please contact the shop team at shop@ellaskitchen.co.uk

If something isn’t right:

If what we’ve sent you is wrong, please contact the shop team at shop@ellaskitchen.co.uk + we can help sort this for you!

Shopping

where does Ella's Shop deliver to?

Ella’s Kitchen online shop delivers to addresses in England, Scotland, Northern Ireland and Wales only.

Shopping

does Ella's Shop accept returns?

If you change your mind:
You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped, we're happy to refund the cost of unwanted products.

You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you. To arrange for your order to be returned, please contact us on shop@ellaskitchen.co.uk.

If something isn’t right:
If what we’ve sent you is wrong, please contact the shop team at shop@ellaskitchen.co.uk + we can help sort this for you!

Shopping

where can I buy Ella's Kitchen frozen products?

You can buy Ella’s Kitchen frozen products from many large Tesco + M&S stores and online at www.tesco.com and www.ocado.com. You’ll find us in the f-f-frozen aisle!

Products + Ingredients

which Ella's products contain dairy, gluten, nuts, eggs + soya?

Take a peek at the Dietary requirement filter on Ella's Shop to discover which yummy products are suitable for your little one's diet.

Products + Ingredients

where is the allergen information on Ella's packs?

The Food Information Regulation states that all allergens in a product should be highlighted in the ingredients declaration. We highlight any allergens in the product in bold text in the ingredients list on the back of our packaging.

Underneath the ingredients list we will state any ‘may contains’ information for products which do not contain the allergen ingredients but are made in a factory that handles it. If the product does not have an allergen highlighted and there is no ‘may contains’ warning then the product does not contain that specific allergen.

Products + Ingredients

why does Ella's use palm oil?

We use organic palm oil in 3 of our snacks*. The palm oil we use is all sourced from Colombia and is certified as a segregated source by the Rountable for Sustainable Palm Oil (RSPO).

However, as part of our commitment to being a sustainable business, we have pledged to remove palm oil from our food by 2021. We’ve already started to make this happen with the launch of our new palm oil-free Fruit + Oat bar in Sweden in 2018.

Find out more about our commitment to sourcing ethical + sustainable ingredients here.

* Vanilla + Banana Baby Biscuits, Apple + Ginger Baby Biscuits and Parsnip + Poppy Seed Savoury Biccies

Products + Ingredients

why does Ella's use organic ingredients?

All of our baby food products are certified by Organic Farmers and Growers to be organic + use organic ingredients that are certified to the same standard. Organic farming + food production means tip-top environmental practices, lots of biodiversity and careful use of natural resources like land and water, as well as the highest animal welfare standards.

Products + Ingredients

what is Ella’s Kitchen’s view on sugar in foods?

We don't add refined sugar to our food; the taste comes from organic fruit, vegetables or a natural sweetener like organic honey, agave or malt extract.

The sugars in our products are only naturally occurring, just like you would find in a whole piece of fruit. All our food adheres to the strict Baby Food Regulations and we make sure we go above + beyond these to prioritise taste + nutrition for little ones.

We always aim to keep our total sugars levels as low as possible, and we aim to be lowest in class for sugars, while keeping a balance of all other nutrients.

We recommend that little ones eat a varied and balanced diet that doesn't just focus on sugar content but on offering a wide range of healthy, tasty foods.

Products + Ingredients

does Ella's add salt? Why is salt declared in the nutritional table?

At Ella’s Kitchen, we never add any salt to our products.

The salt present in our products is calculated from the sodium that naturally occurs in the ingredients. Food Labelling Legislation now requires us to label salt in our nutritional tables and no longer use sodium.

We take care to minimise the total salt in our products from every source and aim to balance great nutrition with the yummy taste that you’d expect from Ella’s Kitchen.

Products + Ingredients

how can Ella’s pouches have a long shelf life + keep their nutritional value?

At Ella’s Kitchen we are committed to creating yummy nutritious food that is good for tiny tummies.

To make sure our pouches are tasty and have a long shelf life, we use a special cooking process that makes sure the product is completely safe whilst still maintaining as many nutrients as possible and the pouches are then sealed air-tight.

We use strong packaging which protects the food, makes sure it tastes reeeally fresh + is handy for families on the go.

Products + Ingredients

can I recycle Ella's Kitchen packaging?

Pouches + snack wrappers:

Our pouches + snack wrappers are not currently accepted for recycling by local councils in the UK, but can be recycled through our EllaCycle recycling programme in partnership with Terracycle.

To find out more about Ellacycle and to join in click here.

Card, Pots + Trays:

All our card as well as our plastic pots + trays are fully recyclable and widely collected at kerbside by local councils across the UK.

To find out more about how we are working to improve the sustainability of our packaging, click here.

Products + Ingredients

what is Ella’s Kitchen packaging made from?

Our pouches are made from layers of food-safe plastic sandwiched together - and most of them have a layer of aluminium too. The aluminium never comes into direct contact with the food but helps to keep the yummy food inside really tasty and safe for tiny tummies.

All the cardboard packaging used for our boxes is 100% recyclable and is made from a mix of FSC-certified and recycled sources. We use vegetable inks and water-based coatings to print the boxes and our printing plates are also all chemical free.

The plastic trays used for our frozen food is widely recycled and produced with a minimum of 50% recycled content.

Products + Ingredients

does Ella’s Kitchen have a statement on Modern Slavery?

Yes, you can read our statement on Modern Slavery here.

Products + Ingredients

some Ella's Kitchen products contain berries - are they safe to give my little one?

Fruits and vegetables have super healthy benefits and provide a range of vitamins and minerals as well as being bright and colourful. They’re all fine to introduce to your little one from the start of weaning.

Some babies may occasionally develop a skin reaction, like a rash, when foods like citrus fruits, berries, tomatoes, aubergine or kiwi come into contact with the skin. This isn’t necessarily an allergy and might reduce with time but it’s always best to stop offering the food if this skin reaction develops and chat with your health visitor or doctor for advice. You can often reintroduce these foods gradually but always seek medical advice first.

When introducing new foods, particularly allergens like gluten, nuts or egg, always watch out for any reactions.

Products + Ingredients

does Ella’s Kitchen have a policy on Animal Welfare?

We care passionately about the health + welfare of the animals that provide the meat + dairy for our food.

By using only organic meat + dairy in our yummy products, we can be sure we are upholding the highest animal welfare standards available. Our suppliers are independently audited + are certified by organic control bodies to EU Organic standards [http://ofgorganic.org] which gives us full traceability of our supply chain.

Ella’s Kitchen has been recognized for their commitment to higher animal welfare standards by Compassion in World Farming and have been awarded the Good Chicken Award (2016), Good Egg Award (2017) and Good Pig Award (2019).

You can find out more in our Animal Welfare Policy.

Using Our Products

can I take Ella’s Kitchen products on a plane?

Our pouches are perfectly fine to be taken on an aeroplane –in fact, our scrummy organic products are available on British Airways + Emirates flights. You can also find them airside at Boots stores!

If you’re putting pouches in your suitcase, we’d recommend wrapping them in a plastic bag, just in case they get spiked or super-squashed, as your suitcases may get thrown around! If you’re taking any into the cabin, we suggest you watch out for overcautious officials who may consider the baby food as liquid and over 100g. We always recommend contacting your airline before you fly.

Using Our Products

can I freeze Ella’s Kitchen pouches?

Yes, you can freeze the contents of our Ella’s Kitchen 4 months pouches + Smoothie Fruits by squeezing them into a sterilised ice cube tray. We don’t recommend freezing our 6, 7 and 10 months pouches or our toddler meals, due to the more grown up ingredients.

We recommend freezing our 4 months products and Smoothie Fruits within 24 hours of opening the pouch, remember to always test the temperature before feeding your little ones. We don’t recommend freezing or refrigerating and then reheating baby food that has already been heated up, as this can be unsafe for little ones.

You can refrigerate our 4 months range for up to 48 hours after opening and you can keep our 6, 7 and 10 months pouches in the fridge for up to 24 hours after taking the cap off.

Using Our Products

can I recycle Ella’s Kitchen packaging?

Pouches + snack wrappers:

Our pouches + snack wrappers are not currently accepted for recycling by local councils in the UK, but can be recycled through our EllaCycle recycling programme in partnership with Terracycle.

To find out more about Ellacycle + to join in click here.

Card, Pots + Trays:

All our card as well as our plastic pots + trays are fully recyclable + widely collected at kerbside by local councils across the UK.

To find out more about how we are working to improve the sustainability of our packaging, click here.

Using Our Products

how do I heat up Ella’s Kitchen products?

Our 4, 6 + 7 month pouches should never be put in a microwave; there are lots of other easy ways to heat them up!

  • The easiest way to warm our 4, 6 + 7 month baby food is to stand the pouch in hot water, giving it a few minutes to heat up
  • You can squeeze our yummy baby food into a saucepan and gently heat it up while stirring continuously
  • Or, you can squeeze our yummy baby food into a microwavable bowl and heat it up in the microwave

Remember to always test the temperature before feeding heated-up food to your little one.

Our 10 months pouches are perfectly safe to microwave. To warm them up, simply tear off the top of the pouch, stand it on a dish (just in case it spills) and heat it up. Give it a good stir to get rid of any hot spots and, as always, test the temperature before feeding your little one.

We don’t recommend heating up our yummy yoghurts, Baby Brekkie + dairy free range as it tastes better chilled or at room temperature.

Using Our Products

Can I freeze the recipes in Ella’s cook books + from the recipe hub?

Cooking in batches is great for busy mums, dads + carers so we’ve made sure that the recipes in our Cook Book + recipe hub are suitable for freezing. Here are a few handy hints to help everyone freeze their yummy recipes + stay safe!

1. Make sure the freezer is nice + chilly at -18°c (0°F)
2. Most food is suitable for freezing (except for eggs in their shells) but some foods taste a bit better fresh. Make sure you give foods a good stir when thawed!
3. Meat dishes are safe to freeze for up to 3 months
4. Vegetarian dishes and yummy treats such as cakes + biccies can be kept in the freezer for up to 3 months
5. Attach a sticky label to your containers so you know when you need to use them by
6. You can cook stews, sauces + joints of meat straight from frozen – just remember to adjust your cooking time to make sure the food is piping hot all the way through before you serve it up!
7. Make sure you defrost your food safely. Cover it up + pop it in the fridge, put it in an airtight container in cold water or zap it in the microwave. These 3 ways make sure that nasty bacteria can’t get into the food whilst it’s defrosting
8. With all other food, make sure it’s completely defrosted before reheating it. Always heat it until it’s piping hot + give it a stir to make sure that there are no hot (or cold!) spots. Allow to cool to the right temperature before giving to your little one.
9. Rice can be safely frozen + reheated, as long as it’s cooled quickly after cooking by placing the container in an ice bath either in the sink or a roasting tin. It’s best to do this within an hour. You can reheat the frozen rice in the microwave until it’s piping hot
10. Use your food as soon it’s defrosted – don’t leave it lying around where bad bacteria can get to it
11. And finally… remember, it’s not safe to refreeze previously frozen food.

Weaning

when should my little one start weaning?

We believe it’s best to look for signs that your baby is ready. He or she should be able to:

• Sit confidently and hold up their head steady
• Show good hand—eye co-ordination, getting all their favourite toys — among other things, into their mouth
• If your little one pushes the food back out with their tongue, just wait a week or two + try again

There are some common myths about weaning signs, too. The following aren’t necessarily indications that your baby is ready:

• Chewing fists — they've probably just discovered their little hands
• Grabbing for other people’s food — they're just inquisitive and learning about the world around them
• Waking in the night — they're babies, night-waking is what they do
• Wanting more milk — they're growing or they might just be thirsty

Weaning

Why does guidance vary between 4 and 6 months?

All babies are different and advice about when to begin weaning varies all over the world. Our packaging labelling follows guidance from the European Food Safety Authority (EFSA) who have reviewed the most recent research on European babies: they recommend starting weaning between 4 – 6 months [the EFSA Opinion made it clear that it is safe to wean between 4-6 months]. In keeping with this we offer foods that are suitable for little ones from 4 months; by labelling from 4 months parents have the choice to start weaning when their baby is ready.

The Department of Health follow global recommendation which take into account babies in developing and developed nations, they conclude that the solids should be introduced around 6 months. Everyone agrees that weaning before 4 months (17 weeks) is too young. Not only is your baby’s tummy not ready then, his or her kidneys aren’t yet strong enough to cope with an increased workload.

If you feel your baby is ready to wean but is younger than 6 months have a chat with your health visitor or GP.

Weaning

how do I go about dropping milk feeds?

Once your little one is confidently eating a variety of foods, from around 6 months of age, you may find they’re less interested in their usual milk. Milk still offers a reeeally important source of nutrients to help babies grow, so try to offer around 600ml usual milk a day as well as a range of nutritious foods.

When it comes to dropping milk feeds, be led by your baby. They will often want less and less of a particular feed, for example, the lunchtime one, especially if it’s given close to a mealtime, so this feed may be the first one you drop. Your baby will probably still enjoy milk when they wake and just before bedtime.

If you find your little one is still drinking a lot more milk than 600ml and not taking much food, try offering food first and then milk, or separating milk and food feeds completely. Even when babies are 10m of age, they still need around 400ml usual milk, so it’s still super important!

Weaning

when is it safe to give my little one...?

To find out when it's safe to give your baby certain foods and allergens such as cow's milk, peanuts and citrus fruits, take a peek at our introducing food allergens article.

Weaning

how do I know my little one is getting enough variety?

The more variety of tastes you give your little one when they're weaning, the more likely they are to be a good little eater when they're older. A good way to check if you're giving lots of variety is to eat a rainbow of colours of veggies + fruits each week. Why not colour in a rainbow chart with crayons or stickers each week with your little one? When they're old enough, they can have fun with colours and stickers as they tick off all the healthy colours they've eaten.

Try to offer variety from other food groups too so your little one gets a wide range of nutrients and tastes.

  • Starchy carbohydrates: pasta, oats, bread, rice, polenta, quinoa
  • Protein foods: meat, fish, eggs, yoghurt (or non-dairy alternatives) + cheese, pulses (beans + lentils), soy products
  • Healthy fats: oils like olive or rapeseed oil, nut + seed butters, avocado
Weaning

Is my little one eating enough?

Try not to get too stressed if little ones don’t eat well at a meal and never force them to eat if they're not interested. Just take the food away + try again at the next meal. Even after the weaning journey, little ones are still learning about eating, so encourage them to listen to their appetite so they don't routinely learn to overeat.

If you’re worried about your little one’s weight, have a chat to your health visitor or GP.

Weaning

Is my little one eating too much?

Little ones are really good at knowing when they've had enough to eat. Unlike us, they don't eat when they're bored or stuff in a dessert when they're full up just because it looks tasty!

So if your little one pushes food away or turns his / her head, they're telling you they don't want any more. It's really important to avoid forcing them to eat more than they want, even if it seems they've not eaten that much. They'll probably make up for it later or in a day or two. Every baby is different, so their appetites will vary and this is usually completely normal for them.

If you think your little one’s weight isn’t right for their age, have a chat with your health visitor or GP.

Weaning

what to do if my little one refuses lumpy food?

Don't worry! This is really common when little ones first experience textures.

Gagging is a normal reflex response to new textures and, while it can be worrying, it isn't a cause for concern. Your little one will pretty quickly get used to new textures if you keep trying.

When first introducing texture, make sure foods are mashed finely so that the lumps are really small and soft. This will help your little one get used to eating more textured foods. You might want to blitz up more challenging textures more finely, if your baby struggles at first, gradually introducing larger lumps, at your baby’s pace. Introducing finger foods alongside pureed and mashed food can also help little ones become more confident eaters, as well as help develop motor skills.

If you’d like to learn more about gagging and choking and what to do, check out the brilliant Keep A Beat resources here: https://www.keepabeat.com/content/S637468656249088811/Gagging%20Vs%20Choking%20Poster%202021.pdf

Weaning

My little one will only eat finger foods. How can I give him/her enough to eat at meal times?

Lots of little ones want to feed themselves at mealtimes, especially once they are a bit older. If your little one really doesn't like being fed and you've tried giving them their own spoon while helping food into his / her mouth then you might want to try finger food meals and picnics. This gives your little one control over what they're eating and can also help them learn great hand-eye co-ordination.

Great ideas include strips of omelette containing veggies + a little sprinkle of grated cheese, meatballs in a little sauce, pasta pieces in sauce, falafel, veggie sticks or pitta slices with dips like hummus, frittata slices, potato cakes, and stir fries with well-cooked veggies and strips of soft, well cooked meat.

You can find lots of yummy recipe ideas on our recipe hub!

Weaning

should I reward my little one with a dessert if they eat all of their vegetables / main meal?

It's really tempting to encourage your little one to eat their main meal or their vegetables by promising them dessert or a sweet treat as a reward. Unfortunately, this tells your little one that savoury foods or vegetables are bad + sweet things are good. This can make food refusal + fussy eating a bigger problem and really encourage a sweet tooth. This doesn't mean that desserts + sweet things are bad, but they should always be eaten as part of a balanced diet. Fresh fruit + yoghurts are a great healthier way to top up tiny tums.

Instead of using sweet treats as a reward, try to make mealtimes fun with lots of smiles and encouragement, games with vegetables + colour charts to tick off the different colours of veggies that your little one's eaten this week. If you can sit and eat the same veggies as your little one, they will love to copy you and might even try to steal them off your plate!

Weaning

how do I get my little one to eat their veggies?

Lots of little ones will pull a funny face the first time they experience a new taste. This is completely normal and often happens with vegetables, especially the green ones. Don't worry! Even if your little one doesn't seem to like a new taste at first, keep trying.

Studies show that you may have to try up to 8 times with a new taste before your baby accepts it so don’t give up. Offer a range of single vegetables and keep going until your baby accepts each one.

Remember to keep giving your little one veg throughout weaning and beyond!

Weaning

How can I encourage my toddler to be less fussy with food?

Toddlers often go through a fussy phase from around 18 months of age. They can refuse to eat new foods or reject foods they used to eat, especially vegetables or foods with a more challenging texture (meat, yoghurt with bits in, slimy foods).

At this stage, it is still really important to keep offering food by putting it on the plate (but don’t force your toddler to eat it) but it might take around 12 or more tries before it’s accepted so don’t give up!

There are lots of things you can do to help if you have a fussy toddler:

  • Make food fun — talk about the different colours of food, the tastes and textures — little ones who experience food using all their senses are much more likely to want to try it! Let your little one get stuck in with their hands to feel the different textures of foods and get messy too.
  • Can I help? — involving little ones in the cooking or shopping process makes them feel more involved and they're often more likely to want to try foods if they've played a role in preparing them. Even something as simple as adding some veggies to a pan or stirring with a spoon makes them feel like they're helping.
  • Eat together — if your little one sees you eating and enjoying similar foods, especially vegetables, they're more likely to want to try as they love to copy.
  • Don’t give up – it can take at least 12 tries of a rejected food before toddlers will accept it, so keep trying but never force your child to eat and don’t offer sweet treats as a reward for eating.
Weaning

Why are finger foods and snacks important to little ones?

When little ones are under 12 months of age, finger foods are mostly about helping them to learn hand-eye co-ordination and that all-important pincer grip. At 6-7 months, little ones will hold objects like carrot sticks or banana fingers in the middle of their palm, + bring them to their mouth to munch on. These soft textures are great for little gums as they get used to new textures. As they develop finer motor skills little ones will start to curl their fingers around objects and grip them more accurately before developing the pincer grip where they can pick up smaller objects like blueberries between their finger and thumb. This normally develops around the age of 10 months. At this stage, little ones can munch on firmer finger foods like breadsticks or firmer cooked veggies as their chewing skills develop.

Once they’re over 12 months of age, snacks also become a source of nutrition for little ones. As toddler tummies are tiny, they get full very quickly, so it’s important to offer a couple of nutritious snacks a day to keep energy and nutrient levels topped up. Give them lots of variety, including fruits, veggie sticks with dips like hummus, cheese and melty crackers or oatcakes or chopped up salad veg. Keep an eye on texture to make sure snacks are still safe for toddlers by chopping up bigger pieces of fruit (cut grapes and cherry tomatoes into quarters lengthways) and avoid whole nuts or very brittle foods like crisps.

Weaning

How do I encourage my little one to have a healthy relationship with food?

Try to eat together as a family as much as possible, so that your little one can see you eating what they're having (even if the texture is different).

Little ones love to copy, so make sure you show them how much you love eating veg! Make food and eating fun - show your little one how much you love eating the foods you'd like them to eat and make up funny songs, games or stories about food, to make the weaning experience a positive and happy one. There's lots of fun ways to explore cooking + eating together at the big table in our 4 yummy cook books!

Weaning

How can I make weaning on-the-go super easy and enjoyable for my little one?

Take a peek at our top tips for weaning.