Shopping with Ella's FAQS

Shopping

where can I buy Ella’s outside of the UK?

You can find us in the Netherlands, Norway, Sweden, Finland, Denmark, Belgium, UAE, Iceland, Switzerland, Malta, Estonia, Hong Kong, China + many more countries around the world!

Shopping

how much is delivery on Ella's Shop?

UK Delivery (excludes Northern Ireland, Scottish Highlands + Offshore and Channel Isles)

  • Free delivery when you spend over £40
  • Standard UK delivery (3-5 working days): £3.99
  • Next day UK delivery: £6.99

To qualify for next day delivery, orders must be placed before 2pm. Orders are delivered Monday – Friday only. Unfortunately we cannot deliver your orders on the weekend.

Any orders placed before 2pm on Friday will be delivered on Monday. Any orders placed after 2pm on Friday they will be delivered on Tuesday.

Northern Ireland, Scottish Highlands + Offshore, Channel Isles and Isle of Man Delivery

Standard delivery (2-5 working days): £5.99

PLEASE NOTE: we can only offer standard delivery £5.99 (2-5 working days) to the following places + postcodes:

Northern Ireland (BT)Scottish Highlands + Offshore (AB41+, FK19-21, IV,PA,PH,ZE) and Channel Isles (IM, PO30-41, JE)

All deliveries are made weekdays Monday to Friday only.

We do not ship to other countries or areas outside of those stated above.

If you change your mind:

You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped we’re happy to refund the cost of unwanted products. You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you.

To arrange for your order to be returned, please contact the shop team at shop@ellaskitchen.co.uk

If something isn’t right:

If what we’ve sent you is wrong, please contact the shop team at shop@ellaskitchen.co.uk + we can help sort this for you!

Shopping

where does Ella's Shop deliver to?

Ella’s Kitchen online shop delivers to addresses in England, Scotland, Northern Ireland and Wales only.

Shopping

does Ella's Shop accept returns?

If you change your mind:
You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped, we're happy to refund the cost of unwanted products.

You‘ll need to cover the cost of returning the items to us + all items will need to be sent back in their original, unopened state, within 7 working days of them being delivered to you. To arrange for your order to be returned, please contact us on shop@ellaskitchen.co.uk.

If something isn’t right:
If what we’ve sent you is wrong, please contact the shop team at shop@ellaskitchen.co.uk + we can help sort this for you!

Shopping

where can I buy Ella's Kitchen frozen products?

You can buy Ella’s Kitchen frozen products from many large Tesco + M&S stores and online at www.tesco.com and www.ocado.com. You’ll find us in the f-f-frozen aisle!