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Delivery + returns


If your order is under £25:
Standard postage, 3 – 5 days is £2.99
Next day delivery is £4.99

If your order is over £40:
Free Delivery

Please note that only tracked next day delivery orders placed before 3pm on Mon to Thu will arrive with you tomorrow. Orders before 3pm on a Friday will arrive on the following Monday. Tracked next day delivery orders after 3pm will arrive in 2 working days.

We’re sorry, at the moment Ella’s Kitchen online shop deliveries can only be made to addresses in England, Scotland and Wales.

If you change your mind:
You can cancel your order and get a refund if you get in touch before it is shipped.

We are happy to refund the cost of unwanted products, as long as they are sent back to the Looking After Ella’s Shop team in their original, unopened state, within 7 working days of them being delivered to you.

Please contact our Ella’s Shop team at Promotional Handling Limited to arrange your cancellation or return.

If something isn’t right:
If what we’ve sent you is wrong, we will refund the cost of the product and delivery.

Please contact our Ella’s Shop team at Promotional Handling Limited to let them know and arrange your return.

If you have any other questions about your order or Ella’s Shop, click here to contact our Ella’s Shop team

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